The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Cottages in Pembrokeshire.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
v.2.0 April 2013 Edited & customised by MCEC, 30 Oakthorpe Road, London N13 5JL
MCEC (Palmers Green Mosque) acknowledges the duty of care to safeguard and promote the welfare of children and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and OFSTED requirements.
The policy recognises that the welfare and interests of children are paramount in all circumstances. It aims to ensure that regardless of age, ability or disability, gender reassignment, race, religion or belief, sex or sexual orientation, socio-economic background, all children
MCEC (Palmers Green Mosque) acknowledges that some children, including disabled children and young people or those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.
As part of our safeguarding policy MCEC (Palmers Green Mosque) will
The policy and procedures will be widely promoted and are mandatory for everyone involved in MCEC (Palmers Green Mosque). Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.
The policy will be reviewed a year after development and then every three years, or in the following circumstances:
• changes in legislation and/or government guidance
• as required by the Local Safeguarding Children Board, UK Sport and/or Home Country Sports Councils and OFSTED requirements.
• as a result of any other significant change or event.
(Last reviewed May 2017)
Our policy is to welcome all complaints, to investigate them fully and resolve
them wherever possible.
What is a complaint?
A complaint is an expression of dissatisfaction, whether justified or not, about MCEC’s policy or actions. A complaint can be received verbally, by phone, by email or in writing. It can be from outside MCEC, from a group or trustee.
Complaints arrangements do not cover:•
• requests for information or explanation of policy and practice
• matters for which there is a separate procedure
• personal disputes/clashes between people that have no bearing on MCEC unless it brings MCEC cause into disrepute
Where the complaints policy does not address a specific enquiry MCEC may be able to address under a separate process or policy.
Why we have a complaints procedure?
Complaints, if handled properly, can lead to better working relationships with all parties. To help achieve this, our complaints procedure lets people know that they can complain; that we will consider their concerns fairly and objectively; and that, where possible, we will resolve them. Complaints are also a form of market research. They can tell us where we are meeting our objectives, if our objectives are appropriate, whether there are areas where we have no objectives but where it might be appropriate to have some, or where we need to change the way we work more generally.
Monitoring and learning from complaints
In order to learn from complaints and to show that we are following these procedures we need to record complaints, which we do in a complaints log. At the end of each year this information is analysed, summarised and presented to the board along with recommendations if appropriate. With the volume of complaints being low this annual reporting is considered appropriate.
The board is looking for trends in types of complaints received. Are we having difficulties with a group of individuals? Is there a need for us to change the way we operate in a area of our centre’s services? And if the answer to any of these questions is ‘Yes’, are we taking the necessary action?
Who handles complaints
Our complaints procedure has four steps - three internal and one external. The intention is that most complaints will be resolved at Stage One and the rest at Stage Two.
Stage One In most cases the complaint should be resolved by the individual responsible for the area of work being complained about.
Stage Two If the complainant feels that the problem has not been satisfactorily resolved, they can contact a Trustee or the Chair.
Stage Three If the complainant is still unhappy with MCEC’s response they can ask for the complaint to be discussed at the next trustees' meeting.
External Stage The complainant can complain to the Charity Commission at any stage.
Getting the complaint to the right person in MCEC
Complaints made in writing should be passed to the relevant person identified in the table below. Where no relevant person can be identified then the complaint should be passed to a trustee. Complaints made by telephone or through personal contact can be received at many points, sometimes far removed from the ‘source’ of the complaint. In these cases, the recipient of the complaint should:
• note the facts of the complaint
• take the complainant’s name, address and telephone number
• tell the complainant that we have a complaints procedure
• tell the complainant what will happen next
• complete the initial sections of the complaints monitoring form
• pass this information on to the CEO within one working week. The CEO may then escalate to the Board of Trustees at their discretion.
• request that the complaint is followed up with a written account by post or by email so that the complaint is recorded in the complainants own words.
Written complaints can be sent to MCEC at the address below:
30 Oakthorpe Road N13 5JL
A full version of the complaints policy is available here.
We often invite speakers/Imams from our wider community to give talks at any MCEC event and deliver Friday sermons, to enrich our community member’s knowledge of Religion, providing them with information that helps them enhance their education, widening their understanding of Islamic rulings and general knowledge and providing motivational inspiration through the sharing of a speaker's experience. Our responsibility to our community is to ensure that they can critically assess the information they receive as to its value to themselves, and that the information is aligned to the ethos and values of Islam, MCEC and British Values.
To this end MCEC requires that all individuals and organisations hosted by Palmers Green Mosque adhere to certain guidelines. It is sincerely hoped that implementation of these guidelines will avoid any negative consequences.
The talk should be given in a universally understood language, English, and the speaker should not:
A full version of the Speakers/Imams policy is available here.
We at MCEC appreciate all the contributions that people have made to help build and run the centre. If you would like to join in other good work and have time to give we would love to hear from you.
We want to build up a pool of volunteers on whom we can call as and when we need.
If you also have specific professional skills which you would like to share with us or the wider community then please get in touch with the form.
For example if you are a doctor, would you be willing to help with health workshops and presentations. Or maybe if you are a lawyer, and can offer consultations for the community. Or if your skills are as varied as Graphics, Audio Engineering, Video Editing, Plumbing or Plastering we'd like to hear from you. At a minimum, if the centre cannot use your skills we can pass it on to other member of the community. If you have such skills then please do get in touch with using the Volunteer forms below.
If you would like to just offer your time in a general capacity then please use the form below which details our Volunteer Policy and Application form. You can complete and email it through to [email protected]
A volunteer is a person who gives freely of his/her time, skills and experience without expectation of
financial reward. Volunteering can take many forms. Some tasks require particular skills whereas
others require none. Volunteering may be for a limited time to complete a particular project or may
be on an ongoing basis.
The Trust recognises the immense benefits that volunteers bring to MCEC, and the bridges that
they build between MCEC and the local community. In return MCEC hopes to give its
volunteers an opportunity to exercise their skills in a different environment and to undertake new
MCEC tries to offer a range of volunteering opportunities and, in accordance with its equal
opportunities and diversity policies, to ensure that the opportunity to volunteer is widely available.
Status of volunteers
A volunteer is not an employee and will not have a contract of employment with MCEC. MCEC will agree a role with the volunteer and there will be an expectation that the volunteer will
meet the role's requirements and that MCEC will provide work for the volunteer. However, the
volunteer is free to refuse to fulfil the role and MCEC is not bound to provide the work. It is also
expected that both MCEC and the volunteer will give as much notice as possible if unable to
meet these expectations.
Roles suitable for volunteers are identified by the Management Committees and Board of Trustees,
who will draw up a volunteer outline. This will set out the requirements of the role and the skills or
experience needed, as well as any training that is required before the volunteering work is
undertaken. Volunteers will not be used as substitutes for employees.
A person wishing to become a volunteer will be asked to complete an application form. The
applicant will be asked to identify areas in which he/she would like to volunteer. If MCEC is able
to match the applicant to a suitable role, references will be required and, depending on the nature
of the role, the prospective volunteer may be required to undergo a health and/or criminal records
The volunteer will be invited to enter into a volunteering agreement with MCEC. This agreement
• the volunteer's role;
• the training that the volunteer is expected to undertake;
• the expenses that MCEC will pay to the volunteer;
• the insurance cover that will be provided for the volunteer;
• who will supervise the volunteer; and
• the notice that will be given to a volunteer if his/her role is to come to an end.
MCEC will provide any training required for the role, including health and safety training.
Health and safety
MCEC has a responsibility for the health and safety of volunteers. Volunteers should at all times
follow MCEC's health and safety policies and procedures. Volunteers have a duty to take care of
themselves and others who might be affected by their actions. Volunteers should not act outside
their authorised area or work. Volunteers should report all accidents to their supervisor.
MCEC will provide volunteers with appropriate guidance on any health and safety issues that
Volunteers are unpaid. However, MCEC may reimburse volunteers for travel and subsistence
expenses. This will entail reimbursement against receipts or take the form of an allowance.
[Reimbursement will be in accordance with MCEC's expenses policy.]
Policies and procedures
Volunteers are expected to comply with all MCEC's policies while they are on its premises or
undertaking any of their volunteering duties. Their induction will include an explanation of these
policies and procedures.
MCEC will ensure that volunteers are covered for insurance purposes in respect of personal
injury. MCEC will also ensure that volunteers are provided with professional and public liability
insurance. The insurance will not cover unauthorised actions or actions outside the volunteering
Volunteers are likely to become aware of confidential information about MCEC, its staff,
customers and suppliers. Volunteers should not disclose this information or use it for their own or
another's benefit without the consent of the party concerned. This does not prevent disclosure once
the information is in the public domain (unless it has been made public as a result of the volunteer's
breach of confidentiality) or where the law permits or requires disclosure.
A supervisor will be appointed to support and manage the volunteer. The supervisor will review the
arrangements after [three months] and thereafter on a regular basis. If the volunteer has any
queries or would like to change his/her role this should be discussed with the supervisor.
Dealing with problems
The supervisor will normally try to solve any problems informally, but if this is not possible the
formal complaints system will come into operation.
If the volunteer wishes to make a formal complaint he/she should put the complaint in writing to
his/her supervisor. If it is not possible to reach a solution the volunteer may raise the matter with
the Management Committees or the Trustees.
If a complaint is made about a volunteer, this will be notified to him/her in writing and the
supervisor will decide whether any action should be taken. If the volunteer is dissatisfied with the
decision he/she may raise it with the Management Committees or the Trustees.
Any volunteers who will be transporting equipment or people using a vehicle provided by MCEC
must have a valid driving licence. They will be covered by MCEC's insurance policy. Where the
volunteer will be using his/her own vehicle, he/she must provide a copy of the vehicle's insurance
policy and, if appropriate, the MOT certificate.
The volunteer must report any accidents to MCEC. He/she must also report any motoring
offences or police cautions to MCEC. MCEC will not pay any parking fines accumulated by
On commencing his/her volunteer work, the volunteer will be given a pack containing:
• general information about MCEC;
• a copy of this volunteering policy;
• a standard volunteering agreement;
• details of where he/she can access MCEC's policies and procedures; and
• information on other volunteering opportunities that are available.